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Travelers Companies, Inc.$147.04$.53.36%

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 Travelers Reports Record Fourth Quarter Net Income and Operating Income per Diluted Share of $3.28 and $3.20, Respectively, Up 16% and 10% from Prior Year Quarter
   Tuesday, January 24, 2017 6:57:02 AM ET

--Fourth Quarter Return on Equity and Operating Return on Equity of 15.8% and 16.4%, Respectively

--Full Year Net Income and Operating Income of $3.014 Billion and $2.967 Billion, Respectively, Down 12% and 14% from Prior Year

--Full Year Return on Equity and Operating Return on Equity of 12.5% and 13.3%, Respectively

--Fourth quarter consolidated combined ratio of 90.0% reflected strong performance in Business and International Insurance and Bond & Specialty Insurance and lower underwriting results in Personal Insurance due to auto.

--Current quarter other income included an $82 million after-tax ($126 million pre-tax) benefit from a previously announced settlement of a reinsurance dispute; the combined ratio did not benefit from this gain.

--Fourth quarter net written premiums of $6.058 billion and full year net written premiums of $24.958 billion, both up 3% from the prior year periods.



--Total capital returned to shareholders of $942 million in the quarter, including $751 million of share repurchases. Full year total capital returned to shareholders of $3.234 billion, including $2.472 billion of share repurchases.

--Book value per share of $83.05 and adjusted book value per share of $80.44 increased 4% and 7%, respectively, from year-end 2015.

--Board of Directors declared quarterly dividend per share of $0.67.

The Travelers Companies, Inc. today reported net income of $943 million, or $3.28 per diluted share, for the quarter ended December 31, 2016, compared to $866 million, or $2.83 per diluted share, in the prior year quarter. Operating income in the current quarter was $919 million, or $3.20 per diluted share, compared to $886 million, or $2.90 per diluted share, in the prior year quarter. These increases were primarily driven by the benefit from the settlement of a reinsurance dispute and higher net investment income, partially offset by a lower underwriting gain driven by higher catastrophe losses and higher loss estimates for personal auto bodily injury liability coverages. Per diluted share amounts benefited from the impact of share repurchases.

                                                                                                                                                                                                                                                                                                                                               
                                                                                                                                                                                                                                     Consolidated Highlights                                                                                                                                                                                                                                             
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($ in millions, except for per share amounts, and after-tax,                                                                                                                                  Three Months Ended December 31,                                                                                                                                                                                                                             Twelve Months Ended December 31,
                                                                                                       -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                                          ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
except for premiums & revenues)                                                                                              2016                                                                                      2015                                                                         Change                                                                              2016                                                                                       2015                                                                           Change
                                                                                                       ------------------------------------------------                                          ------------------------------------------------                                          -------------------------                                              -------------------------------------------------                                          -------------------------------------------------                                          --------------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Net written premiums                                                                $ 6,058                          $ 5,864         3   %                          $ 24,958                          $ 24,121          3     %
------------------------------------------------------------ -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- --- -------------------- --- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- ---- -------------------- -------------------- --------------------
Total revenues                                                                                                            $ 7,193                                                                                   $ 6,678                                                                  8                                                                                       $ 27,625                                                                                   $ 26,815                                                                   3
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Net income                                                                                                                $   943                                                                                   $   866                                                                  9                                                                                       $  3,014                                                                                   $  3,439                                                                 (12 )
   per diluted share                                                                                                      $  3.28                                                                                   $  2.83                                                                 16                                                                                       $  10.28                                                                                   $  10.88                                                                  (6 )
Operating income                                                                                                          $   919                                                                                   $   886                                                                  4                                                                                       $  2,967                                                                                   $  3,437                                                                 (14 )
   per diluted share                                                                                                      $  3.20                                                                                   $  2.90                                                                 10                                                                                       $  10.12                                                                                   $  10.87                                                                  (7 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Diluted weighted average                                                                                                    285.1                                                                                     303.3                                                                 (6 )                                                                                        291.0                                                                                      313.9                                                                  (7 )
   shares outstanding
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Combined ratio                                                                                                               90.0 %                                                                                    86.6 %                                                              3.4                      pts                                                                  92.0 %                                                                                     88.3 %                                                               3.7                                           pts
Underlying combined ratio                                                                                                    92.0 %                                                                                    90.7 %                                                              1.3                      pts                                                                  91.6 %                                                                                     90.1 %                                                               1.5                                           pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Return on equity                                                                                                             15.8 %                                                                                    14.5 %                                                              1.3                      pts                                                                  12.5 %                                                                                     14.2 %                                                              (1.7 )                                         pts
Operating return on equity                                          16.4 %                           15.8 %                        0.6   pts         13.3 %                            15.2 %                        (1.9 )                      pts
------------------------------------------------------------ -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- --- -------------------- --- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- ---- -------------------- -------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
                                                                                                                                                                                                                                                                                                                                                                                                                                                                 As of December 31,
                                                                                                                                                                                                                                                                                                                                                                  ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                                                                                                                                                                                                        2016                                                                                       2015                                                                           Change
                                                                                                                                                                                                                                                                                                                                                                  -------------------------------------------------                                          -------------------------------------------------                                          --------------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Book value per share                                                                                                                                                                                                                                                                                                                                                                 $  83.05                                                                                   $  79.75                                                                   4                                           %
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Adjusted book value per share                                                                                                                                                                                                                                                                                                                                                           80.44                                                                                      75.39                                                                   7                                           %
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
See Glossary of Financial Measures for definitions and the                                                                                                                                                                                                                                        
statistical supplement for additional financial data.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                              -------------------- --------------------

"We are pleased to report fourth quarter operating income of $919 million and operating return on equity of 16.4%," commented Alan Schnitzer, Chief Executive Officer. "Underwriting results in the quarter were solid, as evidenced by our consolidated combined ratio of 90% inclusive of the impacts of higher catastrophe losses and higher-than-expected personal auto bodily injury losses. Net investment income increased sequentially on a quarter-by-quarter basis during the year, driven by higher returns in our non-fixed income portfolio. After-tax net investment income in the fourth quarter increased 12% over the prior year quarter. This quarter’s results brought our full year operating income to $2.967 billion and operating return on equity to 13.3%. Our balance sheet remains strong, and our results for the year enabled us to return over $3.2 billion of excess capital to our shareholders, including over $2.4 billion in share repurchases.

"In our commercial businesses, we continue to be pleased with the stability of the markets in which we operate and the execution of our strategies. Once again, we were able to maintain historically high levels of retention while achieving stable and positive renewal premium change. These results demonstrate the continued success of our granular pricing and segmentation strategies -- retaining those accounts that meet our return thresholds and taking appropriate measures to improve profitability on those accounts that do not, while seeking attractive new business opportunities. Within Personal Insurance, both homeowners and auto delivered accelerating growth in policies in force and net written premiums throughout the year. While homeowners profitability remains strong, we are disappointed with the underwriting results in personal auto and are taking pricing and other actions to improve its profitability.

"With our proven commitment to building meaningful and sustainable competitive advantages, our track record of successfully managing our businesses for the long term and our active capital management strategy, we remain well positioned to continue to deliver superior returns over time."

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
                                                                                                                                                                                                                                     Consolidated Results
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--------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- --------------------
($ in millions and pre-tax, unless noted otherwise)
                                                                                                                                                                                                                                                                                            Three Months Ended December 31,                                                                                                                                                                                                                                                                                                                                                                                                                         Twelve Months Ended December 31,
                                                                                                                                              ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                                                                                                              ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                           2016                                                                                                                          2015                                                                                                                         Change                                                                                                                                                                                        2016                                                                                                                          2015                                                                                                                         Change
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Underwriting gain:                                                                                                                                               $                  590                                                                                                        $                  773                                                                                                        $                 (183 )                                                                                                                                                                     $                1,814                                                                                                        $                2,663                                                                                                        $                 (849 )
   Underwriting gain includes:
---------------------------------------------------------
      Net favorable prior year reserve development                                                                                                                                  264                                                                                                                           292                                                                                                                           (28 )                                                                                                                                                                                        771                                                                                                                           941                                                                                                                          (170 )
      Catastrophes, net of reinsurance                                                                                                                                             (137 )                                                                                                                         (46 )                                                                                                                         (91 )                                                                                                                                                                                       (877 )                                                                                                                        (514 )                                                                                                                        (363 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Net investment income                                                                                                                                                               627                                                                                                                           541                                                                                                                            86                                                                                                                                                                                        2,302                                                                                                                         2,379                                                                                                                           (77 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Other income/(expense), including interest expense                                                                                                                50                                                                                     (73 )                                                                                                      123                                                                                                                                                   (131 )                                                                                                     (305 )                                                                                                      174  
                                                                                                                                              -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                               -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
Operating income before income taxes                                                                                                                                              1,267                                                                                                                         1,241                                                                                                                            26                                                                                                                                                                                        3,985                                                                                                                         4,737                                                                                                                          (752 )
Income tax expense                                                                                                                                               348                                                                                     355                                                                                      (7 )                                                                                                                                                                   1,018                                                                                   1,300                                                                                    (282 )
                                                                                                                                              -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                               -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
Operating income                                                                                                                                                                    919                                                                                                                           886                                                                                                                            33                                                                                                                                                                                        2,967                                                                                                                         3,437                                                                                                                          (470 )
Net realized investment gains/(losses) after income taxes                                                                                                         24                                                                                     (20 )                                                                                                       44                                                                                                                                                     47                                                                                       2                                                                                      45  
                                                                                                                                              -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                               -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
   Net income                                                                                                                                                    $                  943                                                                                     $                  866                                                                                     $                   77                                                                                                                                                    $                3,014                                                                                     $                3,439                                                                                     $                 (425 )
                                                                                                                                              ==================== ==================== ====================                                                                ==================== ==================== ====================                                                                ==================== ==================== ====================                                                                                                                               ==================== ==================== ====================                                                                ==================== ==================== ====================                                                                ==================== ==================== ====================
                                                                                                                                                                                                                                                                                                                                                              
--------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Combined ratio                                                                                                                                                                     90.0 %                                                                                                                        86.6 %                                                                                                                         3.4                                           pts                                                                                                                                           92.0 %                                                                                                                        88.3 %                                                                                                                         3.7                                           pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
   Impact on combined ratio
---------------------------------------------------------
      Net favorable prior year reserve development                                                                                                                                 (4.2 )                                                                                                                        (4.9 )                                                                                                                         0.7                                           pts                                                                                                                                           (3.2 )                                                                                                                        (3.9 )                                                                                                                         0.7                                           pts
      Catastrophes, net of reinsurance                                                                                                                                              2.2                                                                                                                           0.8                                                                                                                           1.4                                           pts                                                                                                                                            3.6                                                                                                                           2.1                                                                                                                           1.5                                           pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Underlying combined ratio                                                                                                                                                          92.0 %                                                                                                                        90.7 %                                                                                                                         1.3                                           pts                                                                                                                                           91.6 %                                                                                                                        90.1 %                                                                                                                         1.5                                           pts
                                                                                                                                                                                                                                                                                                                                                              
--------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Net written premiums
   Business and International Insurance                                                                                                                          $                3,498                                                                                                        $                3,517                                                                                                                            (1 )                                         %                                                                                                                           $               14,675                                                                                                        $               14,583                                                                                                                             1                                           %
   Bond & Specialty Insurance                                                                                                                                                       505                                                                                                                           504                                                                                                                             -                                                                                                                                                                                        2,099                                                                                                                         2,081                                                                                                                             1
   Personal Insurance                                                                                                                                          2,055                                                                                   1,843                                                                                                         12                                                                                                                                                                     8,184                                                                                   7,457                                                                                                         10
                                                                                                                                              -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                                                                                                                                                             -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
      Total                                                                                                                                                      $                6,058                                                                                     $                5,864                                                                                                          3                                           %                                                                                                                           $               24,958                                                                                     $               24,121                                                                                                          3                                           %
                                                                                                                                              ==================== ==================== ====================                                                                ==================== ==================== ====================                                                                                                                                                                                                                                                             ==================== ==================== ====================                                                                ==================== ==================== ====================
                                                                                                                          
--------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- --------------------

Fourth Quarter 2016 Results (All comparisons vs. fourth quarter 2015, unless noted otherwise)

Net income of $943 million after-tax increased $77 million due to higher operating income as well as net realized investment gains in the current quarter as compared to net realized investment losses in the prior year quarter. Operating income of $919 million after-tax increased $33 million, primarily due to the $82 million after-tax ($126 million pre-tax) benefit related to a previously announced settlement of a reinsurance dispute and higher net investment income, partially offset by a lower underwriting gain driven by higher catastrophe losses and personal auto results.

Underwriting results

-- While the combined ratio remained strong at 90.0%, it increased 3.4 points due to higher catastrophe losses (1.4 points), a higher underlying combined ratio (1.3 points) and lower net favorable prior year reserve development (0.7 points).

-- The underlying combined ratio of 92.0% increased 1.3 points, primarily driven by higher loss estimates in the personal automobile product line for bodily injury liability coverages (1.5 points), including the re-estimation of losses incurred in the first three quarters of 2016.

-- Net favorable prior year reserve development in Business and International Insurance and Bond & Specialty Insurance of $309 million pre-tax was partially offset by net unfavorable prior year reserve development in Personal Insurance of $45 million pre-tax. Catastrophe losses in the fourth quarter of 2016 primarily resulted from Hurricane Matthew and wildfires in Tennessee.

Net investment income of $627 million pre-tax ($493 million after-tax) increased due to higher returns in the non-fixed income portfolio, partially offset by lower returns in the fixed income portfolio. Non-fixed income returns increased primarily due to higher private equity returns, while fixed income returns declined in line with our expectations due to lower reinvestment rates available in the market.

Net written premiums of $6.058 billion increased 3%, driven by Personal Insurance.

Full Year 2016 Results (All comparisons vs. full year 2015, unless noted otherwise)

Net income of $3.014 billion after-tax decreased $425 million due to lower operating income, partially offset by higher net realized investment gains. Operating income of $2.967 billion after-tax decreased $470 million, primarily driven by higher catastrophe losses, a lower underlying underwriting gain (i.e., excluding net favorable prior year reserve development and catastrophe losses), lower net favorable prior year reserve development and lower net investment income, partially offset by the benefit from the above-mentioned settlement of a reinsurance dispute.

Underwriting results

-- While the combined ratio remained strong at 92.0%, it increased 3.7 points due to higher catastrophe losses (1.5 points), a higher underlying combined ratio (1.5 points) and lower net favorable prior year reserve development (0.7 points).

-- The underlying combined ratio of 91.6% increased 1.5 points, primarily driven by higher loss estimates in the personal automobile product line for bodily injury liability coverages (0.6 points) and the impact of loss cost trends that modestly exceeded earned pricing in Business and International Insurance.

-- Net favorable prior year reserve development in Business and International Insurance and Bond & Specialty Insurance of $810 million pre-tax was partially offset by net unfavorable prior year reserve development in Personal Insurance of $39 million pre-tax. Catastrophe losses in 2016 included losses from Hurricane Matthew, wind and hail storms in several regions of the United States, flooding in the Southeast region of the United States, wildfires in Canada and Tennessee, and winter storms in the eastern United States.

Net investment income of $2.302 billion pre-tax ($1.846 billion after-tax) decreased due to lower returns in the fixed income portfolio, partially offset by higher returns in the non-fixed income portfolio. Fixed income returns declined in line with our expectations due to lower reinvestment rates available in the market. Non-fixed income returns increased due to higher private equity returns, partially offset by lower real estate partnership returns.

Net written premiums of $24.958 billion increased 3% driven by Personal Insurance.

Shareholders’ Equity

Shareholders’ equity of $23.221 billion decreased 2% from year-end 2015, primarily due to a reduction in net unrealized investment gains primarily associated with higher interest rates. After-tax net unrealized investment gains were $730 million ($1.112 billion pre-tax) compared to $1.289 billion after-tax ($1.974 billion pre-tax) at year-end 2015. Book value per share of $83.05 and adjusted book value per share of $80.44 increased 4% and 7%, respectively, from year-end 2015.

The Company repurchased 6.6 million shares during the fourth quarter at an average price of $113.53 per share for a total cost of $751 million. Capacity remaining under the existing share repurchase authorization was $934 million at the end of the quarter. At the end of fourth quarter 2016, statutory capital and surplus was $20.759 billion and the ratio of debt-to-capital was 21.7%. The ratio of debt-to-capital excluding after-tax net unrealized investment gains was 22.3%, well within the Company’s target range of 15% to 25%.

The Board of Directors today declared a quarterly dividend of $0.67 per share. This dividend is payable on March 31, 2017, to shareholders of record as of the close of business on March 10, 2017.

                                                                                                                                                                                                                                      
                                                                                                                                                                                                                                     Business and International Insurance
                                                                                                                                                                                                                                     Segment Financial Results
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($ in millions and pre-tax, unless noted otherwise)                                                                                                                                                                                                                                                                                                                                                                                          
                                                                                                                                                                                                                                                                                      Three Months Ended December 31,                                                                                                                                                                                                                                                                                                                                                                                                                         Twelve Months Ended December 31,
                                                                                                                                        ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                                                                                                              ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                     2016                                                                                                                          2015                                                                                                                         Change                                                                                                                                                                                        2016                                                                                                                          2015                                                                                                                         Change
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Underwriting gain:                                                                                                                                         $                  391                                                                                                        $                  362                                                                                                        $                   29                                                                                                                                                                       $                  768                                                                                                        $                1,092                                                                                                        $                 (324 )
   Underwriting gain includes:
---------------------------------------------------
      Net favorable prior year reserve development                                                                                                                            234                                                                                                                           176                                                                                                                            58                                                                                                                                                                                          484                                                                                                                           405                                                                                                                            79
      Catastrophes, net of reinsurance                                                                                                                                        (80 )                                                                                                                          (1 )                                                                                                                         (79 )                                                                                                                                                                                       (512 )                                                                                                                        (247 )                                                                                                                        (265 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Net investment income                                                                                                                                                         483                                                                                                                           412                                                                                                                            71                                                                                                                                                                                        1,763                                                                                                                         1,824                                                                                                                           (61 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Other income                                                                                                                                               125                                                                                       5                                                                                     120                                                                                                                                                    176                                                                                      23                                                                                     153  
                                                                                                                                        -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                               -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
Operating income before income taxes                                                                                                                                          999                                                                                                                           779                                                                                                                           220                                                                                                                                                                                        2,707                                                                                                                         2,939                                                                                                                          (232 )
Income tax expense                                                                                                                                         277                                                                                     213                                                                                      64                                                                                                                                                    659                                                                                     769                                                                                    (110 )
                                                                                                                                        -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                               -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
   Operating income                                                                                                                                        $                  722                                                                                     $                  566                                                                                     $                  156                                                                                                                                                    $                2,048                                                                                     $                2,170                                                                                     $                 (122 )
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Combined ratio                                                                                                                                                               89.0 %                                                                                                                        89.6 %                                                                                                                        (0.6 )                                         pts                                                                                                                                           94.3 %                                                                                                                        92.1 %                                                                                                                         2.2                                           pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
   Impact on combined ratio
---------------------------------------------------
      Net favorable prior year reserve development                                                                                                                           (6.3 )                                                                                                                        (4.8 )                                                                                                                        (1.5 )                                         pts                                                                                                                                           (3.3 )                                                                                                                        (2.8 )                                                                                                                        (0.5 )                                         pts
      Catastrophes, net of reinsurance                                                                                                                                        2.2                                                                                                                             -                                                                                                                           2.2                                           pts                                                                                                                                            3.5                                                                                                                           1.7                                                                                                                           1.8                                           pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Underlying combined ratio                                                                                                                                                    93.1 %                                                                                                                        94.4 %                                                                                                                        (1.3 )                                         pts                                                                                                                                           94.1 %                                                                                                                        93.2 %                                                                                                                         0.9                                           pts
                                                                                                                                                                                                                                                                                                                                                        
--------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- -------------------- -------------------- ----------------------------------------------------------------------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Net written premiums by market
Domestic
   Select Accounts                                                                                                                                         $                  639                                                                                                        $                  631                                                                                                                             1                                           %                                                                                                                           $                2,729                                                                                                        $                2,716                                                                                                                             -                                           %
   Middle Market                                                                                                                                                            1,524                                                                                                                         1,528                                                                                                                             -                                                                                                                                                                                        6,463                                                                                                                         6,302                                                                                                                             3
   National Accounts                                                                                                                                                          259                                                                                                                           267                                                                                                                            (3 )                                                                                                                                                                                      1,058                                                                                                                         1,048                                                                                                                             1
   First Party                                                                                                                                                                378                                                                                                                           361                                                                                                                             5                                                                                                                                                                                        1,601                                                                                                                         1,564                                                                                                                             2
   Specialized Distribution                                                                                                                                243                                                                                     266                                                                                                         (9 )                                                                                                                                                                   1,094                                                                                   1,111                                                                                                         (2 )
                                                                                                                                        -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                                                                                                                                                             -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
      Total Domestic                                                                                                                                                        3,043                                                                                                                         3,053                                                                                                                             -                                                                                                                                                                                       12,945                                                                                                                        12,741                                                                                                                             2
International                                                                                                                                              455                                                                                     464                                                                                                         (2 )                                                                                                                                                                   1,730                                                                                   1,842                                                                                                         (6 )
                                                                                                                                        -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------                                                                                                                                                                                                                                                             -------------------- -------------------- --------------------                                                                -------------------- -------------------- --------------------
      Total                                                                                                                                                $                3,498                                                                                     $                3,517                                                                                                         (1 )                                         %                                                                                                                           $               14,675                                                                                     $               14,583                                                                                                          1                                           %
                                                                                                                                        ==================== ==================== ====================                                                                ==================== ==================== ====================                                                                                                                                                                                                                                                             ==================== ==================== ====================                                                                ==================== ==================== ====================
                                                                                                                    
--------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- --------------------

Fourth Quarter 2016 Results (All comparisons vs. fourth quarter 2015, unless noted otherwise)

Operating income for Business and International Insurance was $722 million after-tax, an increase of $156 million, primarily due to the benefit from the above-mentioned settlement of a reinsurance dispute, a higher underlying underwriting gain, higher net investment income and higher net favorable prior year reserve development, partially offset by higher catastrophe losses.

Underwriting results

-- The combined ratio of 89.0% was strong, improving 0.6 points due to higher net favorable prior year reserve development (1.5 points) and a lower underlying combined ratio (1.3 points), partially offset by higher catastrophe losses (2.2 points).

-- The underlying combined ratio of 93.1% improved 1.3 points, primarily driven by lower non-catastrophe weather-related losses and lower levels of what the Company defines as large losses, partially offset by the impact of loss cost trends that modestly exceeded earned pricing.

-- Net favorable prior year reserve development primarily resulted from better than expected loss experience in the Company’s domestic operations in the workers’ compensation and general liability product lines.

Net written premiums of $3.498 billion decreased 1%.

Full Year 2016 Results (All comparisons vs. full year 2015, unless noted otherwise)

Operating income for Business and International Insurance was $2.048 billion after-tax, a decrease of $122 million, primarily driven by higher catastrophe losses, a lower underlying underwriting gain and lower net investment income, partially offset by the benefit from the above-mentioned settlement of a reinsurance dispute and higher net favorable prior year reserve development.

Underwriting results

-- The combined ratio of 94.3% increased 2.2 points due to higher catastrophe losses (1.8 points) and a higher underlying combined ratio (0.9 points), partially offset by higher net favorable prior year reserve development (0.5 points).

-- The underlying combined ratio of 94.1% increased 0.9 points, primarily driven by the impact of loss cost trends that modestly exceeded earned pricing and a modestly higher expense ratio, partially offset by a lower level of what the Company defines as large losses.

-- Net favorable prior year reserve development primarily resulted from better than expected loss experience in the Company’s domestic operations in the workers’ compensation and general liability product lines (excluding an increase to asbestos and environmental reserves discussed below), as well as in the Company’s international operations in Europe and Canada, partially offset by a $225 million pre-tax and an $82 million pre-tax increase to asbestos and environmental reserves, respectively.

Net written premiums of $14.675 billion increased 1%.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
                                                                                                                                                                                                                                     Bond & Specialty Insurance Segment
                                                                                                                                                                                                                                     Financial Results
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                                                                   
--------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- --------------------
($ in millions and pre-tax, unless noted otherwise)                                                                                                                                                                                                                                                                                                                                                                               
                                                                                                                                                                                                                                                                  Three Months Ended December 31,                                                                                                                                                                                                                                                                                                                                                                                Twelve Months Ended December 31,
                                                                                                                                        ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                                                                                                              ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                              2016                                                                                                            2015                                                                                                                       Change                                                                                                                                                                2016                                                                                                            2015                                                                                                           Change
                                                                                                                                        -------------------------------------------------                                                               -------------------------------------------------                                                                                    ------------------------------                                                                                                                              -------------------------------------------------                                                               -------------------------------------------------                                                               -------------------------------------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Underwriting gain:                                                                                                                                         $    176                                                                                                        $    177                                                                                                                             $     (1 )                                                                                                                                                  $    730                                                                                                        $    660                                                                                                        $     70
   Underwriting gain includes:
---------------------------------------------------
      Net favorable prior year reserve development                                                                                                               75                                                                                                              80                                                                                                                                   (5 )                                                                                                                                                       326                                                                                                             258                                                                                                              68
      Catastrophes, net of reinsurance                                                                                                                           (1 )                                                                                                             -                                                                                                                                   (1 )                                                                                                                                                        (6 )                                                                                                            (3 )                                                                                                            (3 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Net investment income                                                                                                                                            54                                                                                                              54                                                                                                                                    -                                                                                                                                                         210                                                                                                             223                                                                                                             (13 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Other income                                                                                                                                   7                                                                         8                                                                                             (1 )                                                                                                                                     20                                                                        22                                                                        (2 )
                                                                                                                                        -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                                     -------------------- ------ -                                                                                                                               -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                -------------------- ------ --------------------
Operating income before income taxes                                                                                                                            237                                                                                                             239                                                                                                                                   (2 )                                                                                                                                                       960                                                                                                             905                                                                                                              55
Income tax expense                                                                                                                            76                                                                        77                                                                                             (1 )                                                                                                                                    307                                                                       272                                                                        35  
                                                                                                                                        -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                                     -------------------- ------ -                                                                                                                               -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                -------------------- ------ --------------------
   Operating income                                                                                                                                        $    161                                                                                     $    162                                                                                                          $     (1 )                                                                                                                                                  $    653                                                                                     $    633                                                                                     $     20  
                                                                                                                                        ==================== ====== ====================                                                                ==================== ====== ====================                                                                                     ==================== ====== =                                                                                                                               ==================== ====== ====================                                                                ==================== ====== ====================                                                                ==================== ====== ====================
                                                                                                                                                                                                                                                   
--------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Combined ratio                                                                                                                                                 65.7                      %                                                                                     65.1                                           %                                                                                      0.6                        pts                                                                                                                             64.4                                           %                                                                67.9                                           %                                                                (3.5 )                                         pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
   Impact on combined ratio
---------------------------------------------------
      Net favorable prior year reserve development                                                                                                            (14.2 )                    pts                                                                                  (15.6 )                                         pts                                                                                    1.4                        pts                                                                                                                            (15.6 )                                         pts                                                             (12.4 )                                         pts                                                              (3.2 )                                         pts
      Catastrophes, net of reinsurance                                                                                                                          0.2                      pts                                                                                      -                                           pts                                                                                    0.2                        pts                                                                                                                              0.3                                           pts                                                               0.2                                           pts                                                               0.1                                           pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Underlying combined ratio                                                                                                                                      79.7                      %                                                                                     80.7                                           %                                                                                     (1.0 )                      pts                                                                                                                             79.7                                           %                                                                80.1                                           %                                                                (0.4 )                                         pts
                                                                                                                                                                                                                                                   
--------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Net written premiums
   Management Liability                                                                                                                                    $    332                                                                                                        $    333                                                                                                                                    -                        %                                                                                                                           $  1,342                                                                                                        $  1,326                                                                                                               1                                           %
   Surety                                                                                                                                    173                                                                       171                                                                                                                 1                                                                                                                                      757                                                                       755                                                                                            -
                                                                                                                                        -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                                                                                                                                                                                                 -------------------- ------ --------------------                                                                -------------------- ------ --------------------
      Total                                                                                                                                                $    505                                                                                     $    504                                                                                                                 -                        %                                                                                                                           $  2,099                                                                                     $  2,081                                                                                            1                                           %
                                                                                                                                        ==================== ====== ====================                                                                ==================== ====== ====================                                                                                                                                                                                                                                                 ==================== ====== ====================                                                                ==================== ====== ====================
                                                                                                                                                                                                                                                   
--------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- --------------------

Fourth Quarter 2016 Results (All comparisons vs. fourth quarter 2015, unless noted otherwise)

Operating income for Bond & Specialty Insurance was $161 million after-tax, which was comparable to the prior year quarter.

Underwriting results

-- The combined ratio of 65.7% increased 0.6 points due to lower net favorable prior year reserve development (1.4 points) and higher catastrophe losses (0.2 points), partially offset by a lower underlying combined ratio (1.0 point).

-- The underlying combined ratio remained very strong at 79.7%.

-- Net favorable prior year reserve development resulted from better-than-expected loss experience in the fidelity and surety and general liability product lines.

Net written premiums of $505 million were comparable with the prior year quarter.

Full Year 2016 Results (All comparisons vs. full year 2015, unless noted otherwise)

Operating income for Bond & Specialty Insurance was $653 million after-tax, an increase of $20 million, primarily driven by higher net favorable prior year reserve development.

Underwriting results

-- The combined ratio of 64.4% improved 3.5 points due to higher net favorable prior year reserve development (3.2 points) and a lower underlying underwriting combined ratio (0.4 points), partially offset by higher catastrophe losses (0.1 points).

-- The underlying combined ratio remained very strong at 79.7%.

-- Net favorable prior year reserve development primarily resulted from better-than-expected loss experience in the fidelity and surety and general liability product lines.

Net written premiums of $2.099 billion increased 1%.

 
                                                                                                                                                                                                                                     Personal Insurance Segment Financial
                                                                                                                                                                                                                                     Results
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                                                                            
---------------------------------------------------------------- -------------------- -------------------- -------------------- ------------------------------------------------------------------------------------------ -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------- --------------------
($ in millions and pre-tax, unless noted otherwise)                                                                                                                                                                                                                                                                                                                                                                                                                                           
                                                                                                                                                                                                                                                  Three Months Ended December 31,                                                                                                                                                                                                                                                                                                                                       Twelve Months Ended December 31,
                                                                                                                                                     ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                                                                                         ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                           2016                                                                                                            2015                                                                                                  Change                                                                                                                                           2016                                                                                                            2015                                                                                                  Change
                                                                                                                                                     -------------------------------------------------                                                               -------------------------------------------------                                                               ------------------------------                                                                                                         -------------------------------------------------                                                               -------------------------------------------------                                                               ------------------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Underwriting gain:                                                                                                                                                      $     23                                                                                                        $    234                                                                                                        $   (211 )                                                                                                                             $    316                                                                                                        $    911                                                                                                        $   (595 )
   Underwriting gain includes:
----------------------------------------------------------------
      Net favorable/(unfavorable) prior year reserve development                                                                                                             (45 )                                                                                                            36                                                                                                             (81 )                                                                                                                                  (39 )                                                                                                           278                                                                                                            (317 )
      Catastrophes, net of reinsurance                                                                                                                                       (56 )                                                                                                           (45 )                                                                                                           (11 )                                                                                                                                 (359 )                                                                                                          (264 )                                                                                                           (95 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Net investment income                                                                                                                                                         90                                                                                                              75                                                                                                              15                                                                                                                                    329                                                                                                             332                                                                                                              (3 )
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Other income                                                                                                                                                                  14                                                                                                              15                                                                                                              (1 )                                                                                                                                   56                                                                                                              48                                                                                                               8
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
                                                                                                                                                     -------------------------------------------------                                                               -------------------------------------------------                                                               ------------------------------                                                                                                         -------------------------------------------------                                                               -------------------------------------------------                                                               ------------------------------
Operating income before income taxes                                                                                                                                         127                                                                                                             324                                                                                                            (197 )                                                                                                                                  701                                                                                                           1,291                                                                                                            (590 )
Income tax expense                                                                                                                                         30                                                                       102                                                                       (72 )                                                                                                               191                                                                       402                                                                      (211 )
                                                                                                                                                     -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                -------------------- ------ -                                                                                                          -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                -------------------- ------ -
   Operating income                                                                                                                                                     $     97                                                                                     $    222                                                                                     $   (125 )                                                                                                                             $    510                                                                                     $    889                                                                                     $   (379 )
                                                                                                                                                     ==================== ====== ====================                                                                ==================== ====== ====================                                                                ==================== ====== =                                                                                                          ==================== ====== ====================                                                                ==================== ====== ====================                                                                ==================== ====== =
                                                                                                                                                                                                                                         
---------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Combined ratio                                                                                                                                                              98.2                                           %                                                                86.7                                           %                                                                11.5                        pts                                                                                                        95.1                                           %                                                                86.6                                           %                                                                 8.5                        pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
   Impact on combined ratio
----------------------------------------------------------------
      Net (favorable)/unfavorable prior year reserve development                                                                                                             2.2                                           pts                                                              (1.9 )                                         pts                                                               4.1                        pts                                                                                                         0.5                                           pts                                                              (3.8 )                                         pts                                                               4.3                        pts
      Catastrophes, net of reinsurance                                                                                                                                       2.8                                           pts                                                               2.4                                           pts                                                               0.4                        pts                                                                                                         4.5                                           pts                                                               3.6                                           pts                                                               0.9                        pts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Underlying combined ratio                                                                                                                                                   93.2                                           %                                                                86.2                                           %                                                                 7.0                        pts                                                                                                        90.1                                           %                                                                86.8                                           %                                                                 3.3                        pts
                                                                                                                                                                                                                                         
---------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Net written premiums
   Agency Automobile(1)                                                                                                                                                 $  1,058                                                                                                        $    888                                                                                                              19                        %                                                                                                      $  4,103                                                                                                        $  3,534                                                                                                              16                        %
   Agency Homeowners & Other(1)                                                                                                                                              918                                                                                                             894                                                                                                               3                                                                                                                                  3,772                                                                                                           3,687                                                                                                               2
   Direct to Consumer                                                                                                                                      79                                                                        61                                                                                           30                                                                                                                 309                                                                       236                                                                                           31
                                                                                                                                                     -------------------- ------ --------------------                                                                -------------------- ------ --------------------                                                                                                                                                                                                       -------------------- ------ --------------------                                                                -------------------- ------ --------------------
      Total                                                                                                                                                             $  2,055                                                                                     $  1,843                                                                                           12                        %                                                                                                      $  8,184                                                                                     $  7,457                                                                                           10                        %
                                                                                                                                                     ==================== ====== ====================                                                                ==================== ====== ====================                                                                                                                                                                                                       ==================== ====== ====================                                                                ==================== ====== ====================
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
(1) Represents business sold through agents, brokers and
other intermediaries, and excludes direct to consumer.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Fourth Quarter 2016 Results (All comparisons vs. fourth quarter 2015, unless noted otherwise)

Operating income for Personal Insurance was $97 million after-tax, a decrease of $125 million, primarily driven by a lower underlying underwriting gain and net unfavorable prior year reserve development compared to net favorable prior year reserve development in the prior year quarter, partially offset by higher net investment income.

Underwriting results

-- The combined ratio of 98.2% increased 11.5 points due to a higher underlying combined ratio (7.0 points), net unfavorable prior year reserve development compared to net favorable prior year reserve development in the prior year quarter (4.1 points) and higher catastrophe losses (0.4 points).

-- The underlying combined ratio of 93.2% increased 7.0 points, primarily driven by higher loss estimates in the automobile product line for bodily injury liability coverages (4.6 points), including the re-estimation of losses incurred in the first three quarters of 2016, the tenure impact of higher levels of new business in auto and a higher level of auto business relative to homeowners, partially offset by a lower expense ratio.

-- Net unfavorable prior year reserve development primarily resulted from higher-than-expected loss experience in the automobile product line for bodily injury coverages in the latter part of the 2015 accident year.

Net written premiums of $2.055 billion increased 12%. Agency Automobile net written premiums grew 19% with an increase in policies in force of 13% from the prior year period. Agency Homeowners & Other net written premiums grew 3%, with an increase in policies in force of 3% from the prior year period.

Full Year 2016 Results (All comparisons vs. full year 2015, unless noted otherwise)

Operating income for Personal Insurance was $510 million after-tax, a decrease of $379 million, primarily driven by net unfavorable prior year reserve development compared to net favorable prior year reserve development in the prior year, a lower underlying underwriting gain and higher catastrophe losses.

Underwriting results

-- The combined ratio of 95.1% increased 8.5 points due to net unfavorable prior year reserve development compared to net favorable prior year reserve development in the prior year (4.3 points), a higher underlying combined ratio (3.3 points) and higher catastrophe losses (0.9 points).

-- The underlying combined ratio of 90.1% increased 3.3 points, primarily driven by higher loss estimates in the automobile product line for bodily injury liability coverages (1.8 points), the tenure impact of higher levels of new business in auto and a higher level of auto business relative to homeowners, partially offset by a lower expense ratio.

-- Net unfavorable prior year reserve development primarily resulted from higher than expected loss experience in the automobile product line for bodily injury coverages in the latter part of the 2015 accident year.

Net written premiums of $8.184 billion increased 10% due to the same factors discussed above for fourth quarter 2016.

Financial Supplement and Conference Call

The information in this press release should be read in conjunction with a financial supplement that is available on our website at www.travelers.com. Travelers management will discuss the contents of this release and other relevant topics via webcast at 9 a.m. Eastern (8 a.m. Central) on Tuesday, January 24, 2017. Investors can access the call via webcast at http://investor.travelers.com or by dialing 1-800-732-5617 within the U.S. and 1-212-231-2918 outside the U.S. (use passcode 14788 for both the U.S. and international calls). Prior to the webcast, a slide presentation pertaining to the quarterly earnings will be available on the Company’s website.

Following the live event, an audio playback of the webcast and the slide presentation will be available on the same website. An audio playback can also be accessed by phone at 1-800-633-8284 within the U.S. and 1-402-977-9140 outside the U.S. (use reservation 21836126 for both the U.S. and international calls).

About Travelers

The Travelers Companies, Inc. (TRV ) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $28 billion in 2016. For more information, visit www.travelers.com.

Travelers may use its website and/or social media outlets, such as Facebook and Twitter, as distribution channels of material Company information. Financial and other important information regarding the Company is routinely accessible through and posted on our website at http://investor.travelers.com , our Facebook page at https://www.facebook.com/travelers and our Twitter account (@Travelers) at https://twitter.com/travelers. In addition, you may automatically receive email alerts and other information about Travelers when you enroll your email address by visiting the Email Notifications section at http://investor.travelers.com .

Travelers is organized into the following reportable business segments:

Business and International Insurance - Business and International Insurance offers a broad array of property and casualty insurance and insurance related services to its clients, primarily in the United States and in Canada, as well as in the United Kingdom, the Republic of Ireland, Brazil and throughout other parts of the world as a corporate member of Lloyd’s of London.

Bond & Specialty Insurance - Bond & Specialty Insurance provides surety, crime, management and professional liability, and cyber risk coverages and related risk management services to a wide range of primarily domestic customers, utilizing various degrees of financially-based underwriting approaches.

Personal Insurance - Personal Insurance writes a broad range of property and casualty insurance covering individuals’ personal risks. The primary products of automobile and homeowners insurance are complemented by a broad suite of related coverages.

* * * * *

Forward-Looking Statements

This press release contains, and management may make, certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. All statements, other than statements of historical facts, may be forward-looking statements. Words such as "may," "will," "should," "likely," "anticipates," "expects," "intends," "plans," "projects," "believes," "estimates" and similar expressions are used to identify these forward-looking statements. These statements include, among other things, the Company’s statements about:

-- the Company’s outlook and its future results of operations and financial condition (including, among other things, anticipated premium volume, premium rates, margins, net and operating income, investment income and performance, loss costs, return on equity and expected current returns and combined ratios);

-- share repurchase plans;

-- future pension plan contributions;

-- the sufficiency of the Company’s asbestos and other reserves;

-- the impact of emerging claims issues as well as other insurance and non-insurance litigation;

-- the cost and availability of reinsurance coverage;

-- catastrophe losses;

-- the impact of investment, economic (including inflation, potential changes in tax law and rapid changes in commodity prices, such as a significant decline in oil and gas prices, as well as fluctuations in foreign currency exchange rates) and underwriting market conditions; and

-- strategic initiatives to improve profitability and competitiveness.

The Company cautions investors that such statements are subject to risks and uncertainties, many of which are difficult to predict and generally beyond the Company’s control, that could cause actual results to differ materially from those expressed in, or implied or projected by, the forward-looking information and statements.

Some of the factors that could cause actual results to differ include, but are not limited to, the following:

-- catastrophe losses could materially and adversely affect the Company’s results of operations, its financial position and/or liquidity, and could adversely impact the Company’s ratings, the Company’s ability to raise capital and the availability and cost of reinsurance;

-- if actual claims exceed the Company’s claims and claim adjustment expense reserves, or if changes in the estimated level of claims and claim adjustment expense reserves are necessary, including as a result of, among other things, changes in the legal, regulatory and economic environments in which the Company operates, the Company’s financial results could be materially and adversely affected;

-- during or following a period of financial market disruption, economic downturn or prolonged period of slow economic growth, the Company’s business could be materially and adversely affected;

-- the Company’s investment portfolio may suffer material realized or unrealized losses. The Company’s investment portfolio may also suffer reduced or low returns, particularly if interest rates remain at historically low levels for a prolonged period of time or decline further as a result of actions taken by central banks (a risk which potentially could be increased by, among other things, the United Kingdom’s expected withdrawal from the European Union);

-- the Company’s business could be harmed because of its potential exposure to asbestos and environmental claims and related litigation;

-- the intense competition that the Company faces could harm its ability to maintain or increase its business volumes and its profitability;

-- disruptions to the Company’s relationships with its independent agents and brokers could adversely affect the Company;

-- the Company is exposed to, and may face adverse developments involving, mass tort claims such as those relating to exposure to potentially harmful products or substances;

-- the effects of emerging claim and coverage issues on the Company’s business are uncertain;

-- the Company may not be able to collect all amounts due to it from reinsurers and reinsurance coverage may not be available to the Company in the future at commercially reasonable rates or at all;

-- the Company is exposed to credit risk in certain of its business and investment operations including through the utilization of reinsurance or structured settlements, as well as guarantees or indemnifications from third parties;

-- within the United States, the Company’s businesses are heavily regulated by the states in which it conducts business, including licensing and supervision, and changes in regulation may reduce the Company’s profitability and limit its growth;

-- a downgrade in the Company’s claims-paying and financial strength ratings could adversely impact the Company’s business volumes, adversely impact the Company’s ability to access the capital markets and increase the Company’s borrowing costs;

-- the inability of the Company’s insurance subsidiaries to pay dividends to the Company’s holding company in sufficient amounts would harm the Company’s ability to meet its obligations, pay future shareholder dividends or make future share repurchases;

-- the Company’s efforts to develop new products or expand in targeted markets may not be successful and may create enhanced risks;

-- the Company may be adversely affected if its pricing and capital models provide materially different indications than actual results;

-- the Company’s business success and profitability depend, in part, on effective information technology systems and on continuing to develop and implement improvements in technology;

-- if the Company experiences difficulties with technology, data and network security, including as a result of cyber attacks, outsourcing relationships, or cloud-based technology, the Company’s ability to conduct its business could be negatively impacted;

-- changes in U.S. tax laws or in the tax laws of other jurisdictions in which the Company operates could adversely impact the Company;

-- the Company is also subject to a number of additional risks associated with its business outside the United States, including foreign currency exchange fluctuations and restrictive regulations, as well as the risks and uncertainties associated with the United Kingdom’s expected withdrawal from the European Union;

-- regulatory changes outside of the United States, including in Canada and the European Union, could adversely impact the Company’s results of operations and limit its growth;

-- loss of or significant restrictions on the use of particular types of underwriting criteria, such as credit scoring, or other data or methodologies, in the pricing and underwriting of the Company’s products could reduce the Company’s future profitability;

-- acquisitions and integration of acquired businesses may result in operating difficulties and other unintended consequences;

-- the Company could be adversely affected if its controls designed to ensure compliance with guidelines, policies and legal and regulatory standards are not effective;

-- the Company’s businesses may be adversely affected if it is unable to hire and retain qualified employees;

-- intellectual property is important to the Company’s business, and the Company may be unable to protect and enforce its own intellectual property or the Company may be subject to claims for infringing the intellectual property of others;

-- changes in federal regulation could impose significant burdens on the Company and otherwise adversely impact the Company’s results;

-- changes to existing accounting standards may adversely impact the Company’s reported results; and

-- the Company’s share repurchase plans depend on a variety of factors, including the Company’s financial position, earnings, share price, catastrophe losses, maintaining capital levels commensurate with the Company’s desired ratings from independent rating agencies, funding of the Company’s qualified pension plan, capital requirements of the Company’s operating subsidiaries, legal requirements, regulatory constraints, other investment opportunities (including mergers and acquisitions and related financings), market conditions and other factors.

Our forward-looking statements speak only as of the date of this press release or as of the date they are made, and we undertake no obligation to update forward-looking statements. For a more detailed discussion of these factors, see the information under the captions "Risk Factors" and "Management’s Discussion and Analysis of Financial Condition and Results of Operations" in our most recent annual report on Form 10-K filed with the Securities and Exchange Commission (SEC) on February 11, 2016, as updated by our periodic filings with the SEC.

*****

GLOSSARY OF FINANCIAL MEASURES AND RECONCILIATIONS OF NON-GAAP MEASURES TO GAAP MEASURES

The following measures are used by the Company’s management to evaluate financial performance against historical results and establish targets on a consolidated basis. In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated financial statements or are not required to be disclosed in the notes to financial statements or, in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure. Reconciliations of non-GAAP measures to their most directly comparable GAAP measures also follow.

In the opinion of the Company’s management, a discussion of these measures provides investors, financial analysts, rating agencies and other financial statement users with a better understanding of the significant factors that comprise the Company’s periodic results of operations and how management evaluates the Company’s financial performance. Internally, the Company’s management uses these measures to evaluate performance against historical results, to establish financial targets on a consolidated basis and for other reasons, which are discussed below.

Some of these measures exclude net realized investment gains (losses), net of tax, and/or net unrealized investment gains (losses), net of tax, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends.

Other companies may calculate these measures differently, and, therefore, their measures may not be comparable to those used by the Company’s management.

RECONCILIATION OF NET INCOME TO OPERATING INCOME AND CERTAIN OTHER NON-GAAP MEASURES

Operating income is net income excluding the after-tax impact of net realized investment gains (losses) and discontinued operations. Management uses operating income to analyze each segment’s performance and as a tool in making business decisions. Financial statement users also consider operating income when analyzing the results and trends of insurance companies. Operating income per share is operating income on a per common share basis.

 
Reconciliation of Net Income to Operating
Income less Preferred Dividends
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                               
                                                                                                                                           Three Months Ended                                                                                                                                           Twelve Months Ended
                                                                                                                                              December 31,                                                                                                                                                 December 31,
                                                                                       ---------------------------------------------------------------------------------------------------------------------------                                          ----------------------------------------------------------------------------------------------------------
($ in millions, after-tax)                            2016           2015             2016             2015
-------------------------------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ----------
                                                                                                                                                                                                                                                         
Net income                                                                                                $        943                                                              $    866                                                                                   $      3,014                                                              $      3,439
Less: Net realized investment gains/(losses)               24          (20 )                                  47                2
-------------------------------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ----------
Operating income                                                    $        919                        $    886                          $      2,967                        $      3,437
-------------------------------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ----------
                                                                                                                                                                                                                                                                                                                                       
                                                                                                   
-------------------------------------------- -------------------- -------------------- ---------------------------------------------------- -------------------- --------------------------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- --------------------------------
                                                                                                                                           Three Months Ended                                                                                                                                           Twelve Months Ended
                                                                                                                                              December 31,                                                                                                                                                 December 31,
                                                                                       ---------------------------------------------------------------------------------------------------------------------------                                          ----------------------------------------------------------------------------------------------------------
($ in millions, pre-tax)                              2016           2015             2016             2015
-------------------------------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ----------
                                                                                                                                                                                                                                                                                                                                       
Net income                                                                                                $      1,302                                                              $  1,209                                                                                   $      4,053                                                              $      4,740
Less: Net realized investment gains/(losses)               35          (32 )                                  68                3
-------------------------------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ----------
Operating income                                                    $      1,267                        $  1,241                          $      3,985                        $      4,737
-------------------------------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ----------
                                                                                                                                                                                                                                           
-------------------------------------------- -------------------- -------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- --------------------------------------------------------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- -------------------------------------------------
                                                                                                                                                                                                                                                                                        Twelve Months Ended December 31,
                                                                                                            ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
($ in millions, after-tax)                                       2016                                2015                                2014                                2013                                2012                                2011                                2010                                2009                              2008                              2007                                2006                              2005             
-------------------------------------------- -------------------- -------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ------------------------------------------------ -------------------- ---------------------------------------------------- -------------------- ---------------------------------------------------- -------------------- ------------------------------------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
Net income                                                                                                                     $      3,014                                                              $      3,439                                                              $      3,692                                                              $      3,673                                                              $      2,473                                                              $      1,426                                                              $      3,216                                                              $      3,622                                                              $  2,924                                                              $      4,601                                                              $      4,208                                                              $  1,622
Less: Loss from discontinued operations                       -                -                -                -                -                -                -                -            -                -                -         (439 )
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ --------------------
Income from continuing operations                                                                                                     3,014                                                                     3,439                                                                     3,692                                                                     3,673                                                                     2,473                                                                     1,426                                                                     3,216                                                                     3,622                                                                 2,924                                                                     4,601                                                                     4,208                                                                 2,061
Less: Net realized investment gains/(losses)                 47                2               51              106               32               36              173               22         (271 )                               101                8           35  
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ --------------------
Operating income                                                                                                                      2,967                                                                     3,437                                                                     3,641                                                                     3,567                                                                     2,441                                                                     1,390                                                                     3,043                                                                     3,600                                                                 3,195                                                                     4,500                                                                     4,200                                                                 2,026
Less: Preferred dividends                                     -                -                -                -                -                1                3                3            4                4                5            6  
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ --------------------
Operating income, less preferred dividends                            $      2,967                        $      3,437                        $      3,641                        $      3,567                        $      2,441                        $      1,389                        $      3,040                        $      3,597                        $  3,191                        $      4,496                        $      4,195                        $  2,020  
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ---------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                         
 
Reconciliation of Net Income per Share to Operating Income per
Share on a Basic and Diluted Basis
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                             Three Months Ended                                                                                                                                    Twelve Months Ended
                                                                                                                                                                December 31,                                                                                                                                          December 31,
                                                                                                            --------------------------------------------------------------------------------------------------------------------                                          -----------------------------------------------------------------------------------------------------
                                                     2016                                              2015                                                2016                                      2015
-------------------------------------------- -------------------- -------------------- -------------------- ------------------------------------------------------------------- -------------------------------------------------------------------- -------------------- -------------------------------------------------------------------- --------------------------------
                                                                                                                                                                                                                                                                                                                                                
Basic income per share
--------------------------------------------
Net income                                                                                                                     $ 3.32                                                              $  2.87                                                                                   $ 10.39                                                              $      10.99
Less: Net realized investment gains/(losses)         0.09       (0.07 )                           0.17                -
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- ----------
Operating income                                                      $ 3.23                        $  2.94                          $ 10.22                        $      10.99
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- ----------
                                                                                                                                                                                                                                                                                                                                                
Diluted income per share
--------------------------------------------
Net income                                                                                                                     $ 3.28                                                              $  2.83                                                                                   $ 10.28                                                              $      10.88
Less: Net realized investment gains/(losses)         0.08       (0.07 )                           0.16             0.01
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- ----------
Operating income                                                      $ 3.20                        $  2.90                          $ 10.12                        $      10.87
-------------------------------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- ----------
 
Reconciliation of Operating Income by Segment to Total
Operating Income
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                                     
                                                                                                                                         Three Months Ended                                                                                                                                                                                     Twelve Months Ended
                                                                                                                                            December 31,                                                                                                                                                                                           December 31,
                                                                               --------------------------------------------------------------------------------------------------------------------------------------                                                               -------------------------------------------------------------------------------------------------------------------------------------------
($ in millions, after-tax)                                    2016                                              2015                                                           2016                                                         2015
------------------------------------ -------------------- -------------------- ------------------------------------------------------------------ -------------------- ------------------------------------------------------------------ -------------------- -------------------- ----------------------------------------------------------------------------------------- -------------------------------------------------
                                                                                                                                                                                                                                                                                                                                                                               
                                                                                                                                                                                                                                                                                                                                                                               
Business and International Insurance                                                              $ 722                                                                                   $ 566                                                                                                        $ 2,048                                                                                   $  2,170
Bond & Specialty Insurance                                                                          161                                                                                     162                                                                                                            653                                                                                        633
Personal Insurance                          97         222             510            889  
------------------------------------ -------------------- -------------------- -------------------- --- -------------------- -------------------- -------------------- -------------------- --- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Total segment operating income                                                                      980                                                                                     950                                                                                                          3,211                                                                                      3,692
Interest Expense and Other                 (61 )                          (64 )                             (244 )                            (255 )
------------------------------------ -------------------- -------------------- -------------------- --- -------------------- -------------------- -------------------- -------------------- --- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Total operating income                                      $ 919                          $ 886                            $ 2,967                          $  3,437  
------------------------------------ -------------------- -------------------- -------------------- --- -------------------- -------------------- -------------------- -------------------- --- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                           

RECONCILIATION OF SHAREHOLDERS’ EQUITY TO ADJUSTED SHAREHOLDERS’ EQUITY AND RETURN ON EQUITY TO OPERATING RETURN ON EQUITY

Adjusted shareholders’ equity is shareholders’ equity excluding net unrealized investment gains (losses), net of tax, net realized investment gains (losses), net of tax, for the period presented, preferred stock and discontinued operations.

                                                                                                                                                                                                                                        
                                                                                                                                                                                                                                           
Reconciliation of Shareholders’ Equity to Adjusted
Shareholders’ Equity
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                                             -------------------- -------------------- ----------------------------------------------
                                                                                                                                                                                                                                                                                                                         As of December 31,
                                                                                                                                                                                   ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
($ in millions)                                                                                           2016           2015           2014           2013           2012           2011           2010           2009           2008             2007           2006           2005   
------------------------------------------------------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Shareholders’ equity                                                                                                                                                                                  $ 23,221                                                                                   $ 23,598                                                                                   $ 24,836                                                                                   $ 24,796                                                                                   $ 25,405                                                                                   $ 24,477                                                                                   $ 25,475                                                                                   $ 27,415                                                                                   $ 25,319                                                                                                        $ 26,616                                                                                   $ 25,135                                                                                   $ 22,303
Less:                                     Net unrealized investment gains (losses), net of tax                                                                                                             730                                                                                      1,289                                                                                      1,966                                                                                      1,322                                                                                      3,103                                                                                      2,871                                                                                      1,859                                                                                      1,856                                                                                       (146 )                                                                                                           620                                                                                        453                                                                                        327
                                          Net realized investment gains (losses), net of tax                                                                                                                47                                                                                          2                                                                                         51                                                                                        106                                                                                         32                                                                                         36                                                                                        173                                                                                         22                                                                                       (271 )                                                                                                           101                                                                                          8                                                                                         35
                                          Preferred stock                                                                                                                                                    -                                                                                          -                                                                                          -                                                                                          -                                                                                          -                                                                                          -                                                                                         68                                                                                         79                                                                                         89                                                                                                             112                                                                                        129                                                                                        153
    Losses from discontinued operations                                 -              -              -              -              -              -              -              -              -                -              -           (439 )
-------------------- -------------------- ---------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ --------------------
Adjusted shareholders’ equity                                                                                             $ 22,444                          $ 22,307                          $ 22,819                          $ 23,368                          $ 22,270                          $ 21,570                          $ 23,375                          $ 25,458                          $ 25,647                            $ 25,783                          $ 24,545                          $ 22,227  
------------------------------------------------------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              

Return on equity is the ratio of annualized net income less preferred dividends to average shareholders’ equity for the periods presented. Operating return on equity is the ratio of annualized operating income less preferred dividends to adjusted average shareholders’ equity for the periods presented. In the opinion of the Company’s management, these are important indicators of how well management creates value for its shareholders through its operating activities and its capital management.

Average shareholders’ equity is (a) the sum of total shareholders’ equity excluding preferred stock at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.

Adjusted average shareholders’ equity is (a) the sum of adjusted shareholders’ equity at the beginning and end of each of the quarters for the period presented divided by (b) the number of quarters in the period presented times two.

 
 
Calculation of Return on Equity and Operating Return on Equity
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                                                                                           
                                                                                                                                                                                                 Three Months Ended                                                                                                                                                                                                              Twelve Months Ended
                                                                                                                                                                                                    December 31,                                                                                                                                                                                                                    December 31,
                                                                                                                          -----------------------------------------------------------------------------------------------------------------------------------------------------------------                                                               -----------------------------------------------------------------------------------------------------------------------------------------------------------------
($ in millions, after-tax)                                                     2016                                                                      2015                                                                      2016                                                           2015
------------------------------------- -------------------- -------------------- -------------------- -------------------- ------------------------------------------------------------------------------------------ -------------------- ------------------------------------------------------------------------------------------ -------------------- ------------------------------------------------------------------------------------------ -------------------- -------------------------------------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Annualized net income                                                                                                                        $  3,773                                                                                                        $  3,463                                                                                                        $  3,014                                                                                                        $  3,439
Average shareholders’ equity                    23,830           23,815           24,182           24,304  
------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Return on equity                                  15.8 %                              14.5 %                              12.5 %                              14.2 %
------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Annualized operating income                                                                                                                  $  3,675                                                                                                        $  3,546                                                                                                        $  2,967                                                                                                        $  3,437
Adjusted average shareholders’ equity           22,428           22,474           22,386           22,681  
------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Operating return on equity                        16.4 %                              15.8 %                              13.3 %                              15.2 %
------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

Average annual operating return on equity over a period is the ratio of:

a) the sum of operating income less preferred dividends for the periods presented to

b) the sum of: 1) the sum of the adjusted average shareholders’ equity for all full years in the period presented, and 2) for partial years in the period presented, the number of quarters in that partial year divided by four, multiplied by the adjusted average shareholders’ equity of the partial year.

 
Calculation of Average Annual Operating Return on Equity from
January 1, 2005 through December 31, 2016
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                                                                                                                Twelve Months Ended December 31,
                                                                                                                    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
($ in millions)                                               2016             2015             2014             2013             2012             2011             2010             2009             2008             2007             2006             2005   
---------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
Operating income, less preferred dividends                                                                                             $  2,967                                                                                                        $  3,437                                                                                                        $  3,641                                                                                                        $  3,567                                                                                                        $  2,441                                                                                                        $  1,389                                                                                                        $  3,040                                                                                                        $  3,597                                                                                                        $  3,191                                                                                                        $  4,496                                                                                                        $  4,195                                                                                                        $  2,020
Adjusted average shareholders’ equity                                                                                                    22,386                                                                                                          22,681                                                                                                          23,447                                                                                                          23,004                                                                                                          22,158                                                                                                          22,806                                                                                                          24,285                                                                                                          25,777                                                                                                          25,668                                                                                                          25,350                                                                                                          23,381                                                                                                          21,118
Operating return on equity                                     13.3 %                              15.2 %                              15.5 %                              15.5 %                              11.0 %                               6.1 %                              12.5 %                              14.0 %                              12.4 %                              17.7 %                              17.9 %                               9.6 %
---------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
Average annual operating return on equity                                                                                                  13.5 %
   for the period Jan. 1, 2005 through Dec. 31, 2016

RECONCILIATION OF PRE-TAX UNDERWRITING GAIN EXCLUDING CERTAIN ITEMS TO NET INCOME

Underwriting gain is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses. In the opinion of the Company’s management, it is important to measure the profitability of each segment excluding the results of investing activities, which are managed separately from the insurance business. This measure is used to assess each segment’s business performance and as a tool in making business decisions. Pre-tax underwriting gain, excluding the impact of catastrophes and net favorable prior year loss reserve development, is the underwriting gain adjusted to exclude claims and claim adjustment expenses, reinstatement premiums and assessments related to catastrophes and loss reserve development related to time periods prior to the current year. In the opinion of the Company’s management, this measure is meaningful to users of the financial statements to understand the Company’s periodic earnings and the variability of earnings caused by the unpredictable nature (i.e., the timing and amount) of catastrophes and loss reserve development. This measure is also referred to as underlying underwriting margin or underlying underwriting gain.

A catastrophe is a severe loss, resulting from natural and man-made events, including risks such as fire, earthquake, windstorm, explosion, terrorism and other similar events. Each catastrophe has unique characteristics and catastrophes are not predictable as to timing or amount. Their effects are included in net and operating income and claims and claim adjustment expense reserves upon occurrence. A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools. In the opinion of the Company’s management, a discussion of the impact of catastrophes is meaningful to users of the financial statements to understand the Company’s periodic earnings and the variability in periodic earnings caused by the unpredictable nature of catastrophes.

Net favorable (unfavorable) prior year loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims, which may be related to one or more prior years. In the opinion of the Company’s management, a discussion of loss reserve development is meaningful to users of the financial statements as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and operating income (loss), and changes in claims and claim adjustment expense reserve levels from period to period.

                                                                                                                                                                                                                                                                 
Components of Net Income                                                                                                                                                                                                     
------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------------------------------------------------------------------------------------------------------------         -------------------- -------------------- -------------------- ------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                                             Three Months Ended                                                                                                                                                                                                           Twelve Months Ended
                                                                                                                                                                                                                                           December 31,                                                                                                                                                                                                      December 31,
                                                                                                                                                        ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                          ---------------------------------------------------------------------------------------------------------------------------------------------------------------
($ in millions, after-tax except as noted)                                    2016           2015            2016            2015  
------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- -------------------- ----- --------------------
                                                                                                                                                                                                                                                                                                                                                                                
Pre-tax underwriting gain excluding the impact of catastrophes
    and net favorable prior year loss reserve development                                                                                                                  $  463                                                                                                        $  527                                                                                                        $ 1,920                                                                                                        $ 2,236
Pre-tax impact of catastrophes                                                                                                                                               (137 )                                                                                                         (46 )                                                                                                         (877 )                                                                                                         (514 )
Pre-tax impact of net favorable prior year loss reserve development            264            292             771             941  
------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- -------------------- ----- --------------------
Pre-tax underwriting gain                                                                                                                                                     590                                                                                                           773                                                                                                          1,814                                                                                                          2,663
Income tax expense on underwriting results                                     197            282             615             938  
------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- -------------------- ----- --------------------
Underwriting gain                                                                                                                                                             393                                                                                                           491                                                                                                          1,199                                                                                                          1,725
Net investment income                                                                                                                                                         493                                                                                                           440                                                                                                          1,846                                                                                                          1,905
Other income/(expense), including interest expense                              33            (45 )                              (78 )                             (193 )
------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- -------------------- ----- --------------------
Operating income                                                                                                                                                              919                                                                                                           886                                                                                                          2,967                                                                                                          3,437
Net realized investment gains / (losses)                                        24            (20 )                               47               2  
------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- -------------------- ----- --------------------
Net income                                                                                     $  943                            $  866                            $ 3,014                            $ 3,439  
------------------------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ---- -------------------- -------------------- -------------------- -------------------- -------------------- ----- -------------------- -------------------- -------------------- -------------------- -------------------- ----- --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               

COMBINED RATIO AND ADJUSTMENTS FOR UNDERLYING COMBINED RATIO

Combined ratio: For Statutory Accounting Practices (SAP), the combined ratio is the sum of the SAP loss and LAE ratio and the SAP underwriting expense ratio as defined in the statutory financial statements required by insurance regulators. The combined ratio as used in this earnings release is the equivalent of, and is calculated in the same manner as, the SAP combined ratio except that the SAP underwriting expense ratio is based on net written premium and the underwriting expense ratio as used in this earnings release is based on net earned premiums.

For SAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses less certain administrative services fee income to net earned premiums as defined in the statutory financial statements required by insurance regulators. The loss and LAE ratio as used in this earnings release is calculated in the same manner as the SAP ratio.

For SAP, the underwriting expense ratio is the ratio of underwriting expenses incurred (including commissions paid), less certain administrative services fee income and billing and policy fees, to net written premiums as defined in the statutory financial statements required by insurance regulators. The underwriting expense ratio as used in this earnings release, is the ratio of underwriting expenses (including the amortization of deferred acquisition costs), less certain administrative services fee income, billing and policy fees and other, to net earned premiums.

The combined ratio, loss and LAE ratio, and underwriting expense ratio are used as indicators of the Company’s underwriting discipline, efficiency in acquiring and servicing its business and overall underwriting profitability. A combined ratio under 100% generally indicates an underwriting profit. A combined ratio over 100% generally indicates an underwriting loss.

Other companies’ method of computing similarly titled measures may not be comparable to the Company’s method of computing these ratios.

Underlying combined ratio represents the combined ratio excluding the impact of net prior year reserve development and catastrophes. The underlying combined ratio is an indicator of the Company’s underwriting discipline and underwriting profitability for the current accident year.

                                                                                                                                                                                                                              
Calculation of the Combined Ratio                                                                                                                                      
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- ----------------------------------------------   -------------------- -------------------- -------------------- ----------------------------------------------   -------------------- -------------------- -------------------- -------------------- ----------------------------------------------   -------------------- -------------------- -------------------- ----------------------------------------------
                                                                                                                                                                                                                      Three Months Ended                                                                                                                                                                                                                        Twelve Months Ended
                                                                                                                                                                                                                         December 31,                                                                                                                                                                                                                              December 31,
                                                                                                                                    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------                                                               -----------------------------------------------------------------------------------------------------------------------------------------------------------------
($ in millions, pre-tax)                                   2016             2015               2016             2015   
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
Loss and loss adjustment expense ratio
-----------------------------------------------
Claims and claim adjustment expenses                                                                                                                   $  3,740                                                                                                        $  3,363                                                                                                                             $ 15,070                                                                                                        $ 13,723
Less:
     Policyholder dividends                                                                                                                                  16                                                                                                              12                                                                                                                                   48                                                                                                              41
     Allocated fee income                                     35               41                168              170  
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Loss ratio numerator                                                       $  3,689                            $  3,310                              $ 14,854                            $ 13,512  
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
Underwriting expense ratio
-----------------------------------------------
Amortization of deferred acquisition costs                                                                                                             $  1,013                                                                                                        $    972                                                                                                                             $  3,985                                                                                                        $  3,885
General and administrative expenses (G&A)                                                                                                                 1,048                                                                                                           1,039                                                                                                                                4,154                                                                                                           4,094
Less:
     G&A included in Interest Expense and Other                                                                                                               8                                                                                                               9                                                                                                                                   31                                                                                                              31
     Allocated fee income                                                                                                                                    71                                                                                                              74                                                                                                                                  290                                                                                                             290
     Billing and policy fees and other                        22               22                 89               87  
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Expense ratio numerator                                                    $  1,960                            $  1,906                              $  7,729                            $  7,571  
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                    
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------
Earned premium                                                             $  6,277                            $  6,023                              $ 24,534                            $ 23,874  
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
Combined ratio (1)
Loss and loss adjustment expense ratio                                                                                                                     58.8 %                                                                                                          55.0 %                                                                                                                               60.5 %                                                                                                          56.6 %
Underwriting expense ratio                                  31.2 %                              31.6 %                                31.5 %                              31.7 %
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Combined ratio                                              90.0 %                              86.6 %                                92.0 %                              88.3 %
----------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
(1) For purposes of computing ratios, billing and policy
fees and other (which are a component of other revenues) are
allocated as a reduction of underwriting expenses. In addition,
fee income is allocated as a reduction of losses and loss
adjustment expenses and underwriting expenses.
 

RECONCILIATION OF BOOK VALUE PER SHARE AND SHAREHOLDERS’ EQUITY TO CERTAIN NON-GAAP MEASURES

Book value per share is total common shareholders’ equity divided by the number of common shares outstanding. Adjusted book value per share is total common shareholders’ equity excluding the after-tax impact of net unrealized investment gains and losses, divided by the number of common shares outstanding. In the opinion of the Company’s management, adjusted book value per share is useful in an analysis of a property casualty company’s book value per share as it removes the effect of changing prices on invested assets (i.e., net unrealized investment gains (losses), net of tax), which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves. Tangible book value per share is adjusted book value per share excluding the after-tax value of goodwill and other intangible assets divided by the number of common shares outstanding. In the opinion of the Company’s management, tangible book value per share is useful in an analysis of a property casualty company’s book value on a nominal basis as it removes certain effects of purchase accounting (i.e., goodwill and other intangible assets), in addition to the effect of changing prices on invested assets.

 
Reconciliation of Shareholders’ Equity to Tangible
Shareholders’ Equity, excluding net unrealized investment gains,
net of tax
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                 As of
                                                                                                                                                                                  -----------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                                    December 31,                                           December 31,
($ in millions, except per share amounts)                                                                                   2016                                                   2015
------------------------------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------
                                                                                                                                                                                                                                                                                                   
Shareholders’ equity                                                                                                                                                                                 $ 23,221                                                                                                        $ 23,598
Less: Net unrealized investment gains, net of tax                                                          730            1,289  
------------------------------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Shareholders’ equity, excluding net unrealized investment gains,                                                                                                                                       22,491                                                                                                          22,309
net of tax
Less:                                       Goodwill                                                                                                                                                    3,580                                                                                                           3,573
                                            Other intangible assets                                                                                                                                       268                                                                                                             279
      Impact of deferred tax on other intangible assets              (64 )                               (60 )
--------------------- --------------------- ------------------------------------------------- -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Tangible shareholders’ equity                                                                                            $ 18,707                            $ 18,517  
------------------------------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                   
Common shares outstanding                                                                                279.6            295.9  
------------------------------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
                                                                                                                                                                                                                                                                                                   
Book value per share                                                                                                                                                                                 $  83.05                                                                                                        $  79.75
Adjusted book value per share                                                                                                                                                                           80.44                                                                                                           75.39
Tangible book value per share                                                                            66.91            62.58  
------------------------------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------

RECONCILIATION OF TOTAL CAPITALIZATION TO TOTAL CAPITALIZATION EXCLUDING NET UNREALIZED INVESTMENT GAINS, NET OF TAX

Total capitalization is the sum of total shareholders’ equity and debt. Debt-to-capital ratio excluding net unrealized gain on investments is the ratio of debt to total capitalization excluding the after-tax impact of net unrealized investment gains and losses. In the opinion of the Company’s management, the debt to capital ratio is useful in an analysis of the Company’s financial leverage.

                                                                             
---------------------------------- ---------------------------------- -------------------- -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------
                                                                                                                                         As of
                                                                                                                                                          -----------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                                                                                       December 31,                                                   December 31,
($ in millions)                                                                                     2016                                                   2015
------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------
                                                                                                                                                                                                                                                                           
Debt                                                                                                                                                                         $  6,437                                                                                                        $  6,344
Shareholders’ equity                                                            23,221           23,598  
------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Total capitalization                                                            29,658           29,942  
------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Less: Net unrealized investment gains, net of tax                                  730            1,289  
------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------
Total capitalization excluding net unrealized gain                                                                                                                           $ 28,928                                                                                                        $ 28,653
    on investments, net of tax                                                                                     
------------------------------------------------------------------------------------------ -------------------- -------------------- -------------------- --------------------------------------------------------------------- -------------------- -------------------- -------------------------------------------------
                                                                                                                                                                                                                                                                           
Debt-to-capital ratio                                                                                                                                                            21.7 %                                                                                                          21.2 %
Debt-to-capital ratio excluding net unrealized investment gains, net              22.3 %                              22.1 %
of tax
--------------------------------------------------------------------  -------------------- -------------------- -------------------- -------------------- -------------------- ------ -------------------- -------------------- -------------------- -------------------- -------------------- ------ --------------------

OTHER DEFINITIONS

Gross written premiums reflect the direct and assumed contractually determined amounts charged to policyholders for the effective period of the contract based on the terms and conditions of the insurance contract. Net written premiums reflect gross written premiums less premiums ceded to reinsurers.

For Business and International Insurance and Bond & Specialty Insurance, retention is the amount of premium available for renewal that was retained, excluding rate and exposure changes. For Personal Insurance, retention is the ratio of the expected number of renewal policies that will be retained throughout the annual policy period to the number of available renewal base policies. For all of the segments, renewal rate change represents the estimated change in average premium on policies that renew, excluding exposure changes. Exposure is the measure of risk used in the pricing of an insurance product. The change in exposure is the amount of change in premium on policies that renew attributable to the change in portfolio risk. Renewal premium change represents the estimated change in average premium on policies that renew, including rate and exposure changes. New business is the amount of written premium related to new policyholders and additional products sold to existing policyholders. These are operating statistics, which are in part dependent on the use of estimates and are therefore subject to change. For Business and International Insurance, retention, renewal premium change and new business exclude National Accounts and surety. For Bond & Specialty Insurance, retention, renewal premium change and new business exclude surety.

Statutory capital and surplus represents the excess of an insurance company’s admitted assets over its liabilities, including loss reserves, as determined in accordance with statutory accounting practices.

Holding company liquidity is the total funds available at the holding company level to fund general corporate purposes, primarily the payment of shareholder dividends and debt service. These funds consist of total cash, short-term invested assets and other readily marketable securities held by the holding company.

For a glossary of other financial terms used in this press release, we refer you to the Company’s most recent annual report on Form 10-K filed with the SEC on February 11, 2016.

http://cts.businesswire.com/ct/CT?id=bwnews&sty=20170124005726r1&sid=cmtx6&distro=nx&lang=en

View source version on businesswire.com: http://www.businesswire.com/news/home/20170124005726/en/

SOURCE: The Travelers Companies, Inc.

The Travelers Companies, Inc. 
Media: 
Patrick Linehan, 917-778-6267 
or 
Institutional Investors: 
Gabriella Nawi, 917-778-6844


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